Entrepreneur/Creative Attorney Annette Stepanian Answers Your Most Pressing Questions

adobe-spark-post(118)As part of our series of complimentary support for special event and hospitality professionals this week, Attorney Ms. Annette Stepanian agreed to answer some of the  most pressing questions for the Santa Barbara and Ventura, CA industry.

You can get to know her more on her Website (she offers some incredible services as well as blogs and podcasts) or follow her on Instagram. Continue reading “Entrepreneur/Creative Attorney Annette Stepanian Answers Your Most Pressing Questions”

Summary of our Complimentary “Live Feed” Instagram Session 1

90158311_10158149623308307_4403381212672950272_nToday’s first session at 2pm PST was what I call a “Band Aid” session.  Priorities. It’s the first of a series of complimentary virtual  sessions I’m offering this week on my Instagram and Facebook “live” feeds addressing the hospitality industry and COVID19.

Below are the highlights/nuggets of what I presented today : Continue reading “Summary of our Complimentary “Live Feed” Instagram Session 1″

Immediate Relevant & Complimentary Community Support For the Special Event & Hospitality Partner

The following appeared in a newsletter that we  sent Sunday, March 15th in response to COVID19’s deepening impact on our world and our industry.

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Finally, something that will encourage community-building interaction, provides complimentary revenue-support &  top business tips during a critical down time, plus provides the current social distancing necessary, and….
won’t get cancelled! Continue reading “Immediate Relevant & Complimentary Community Support For the Special Event & Hospitality Partner”

We need to talk. Thank You Notes May Be More Than You Think They Are

adobe-spark-post(87)We need to talk.  Thank you notes are not only not dead, they are more essential than ever.  If you think it’s just “not necessary”, or that they are “outdated”,  “too formal”, are a form of snobbery or worse:  “take too much time”,  then you are contributing directly to the world’s increasing lack of grace, malaise, misunderstandings and cry for connection.   Plus it is ultimately a statement about you to all around you.   Sound a bit too dramatic?  Think again and wake up.

Thank you notes are classy and indicate manners.  But you didn’t click on that link to read about the obvious, so let’s go a bit deeper.  Continue reading “We need to talk. Thank You Notes May Be More Than You Think They Are”

How To Know When It’s Time To Leave a Party: 7 Subtle Hints From Your Host

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Photo by Luke Barkhuizen

While this has little to do with wedding business, it does fall under the category of hospitality, under another sub-category of “manners” with a focus on being a good guest.  In our industry we are so focused on hosting the perfect event and party, but sometimes forget that being the perfect guest is equally important.   Manners are not some elitist act of snobbery.  Manners are based on consideration, respect and ultimately love for those around as well as oneself.   I have seen too many examples of lack of awareness at private events over the last several years (a few in my own private entertaining), making it awkward for everyone, and worst of all, many hosts (including myself) do not  re-invite repeat offenders, as it’s just too exhausting to have them and takes out much of the joy of entertaining.   And I’m not just talking about dinner parties and large parties – I’m including many of those gatherings with one or two friends in one’s private home.  Continue reading “How To Know When It’s Time To Leave a Party: 7 Subtle Hints From Your Host”

Infusing “Take 5’s” Into Your Service Model: Lessons from Walt Disney World’s Former Executive Vice President of Operations

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Soaring with magic at 35,000 feet somewhere over Arizona …

My grandfather was friends with Ward Kimball, one of Walt Disney’s most well-known lead animators.  I was raised on Disney, The Firehouse Five Plus Two,  and hundreds of trips to Disneyland growing up.  Both my grandfather and parents raised me on the soul of Disneyland and the core, which went way beyond the fun rides and character encounters.  When I had a daughter of my own, I started her in the Disney tradition at 16 months old.  While we live over two hours north of Anaheim, we were die-hard Annual Pass Holders and made about 8 trips down every year of my daughter’s life.  If I wasn’t so busy running my business in Santa Barbara at the time, I would definitely have visited even more often!   Needless to say, my now 13 year old daughter has been indoctrinated in the Disney experience, which is that “magic” that goes way beyond what one sees with their eyes at first glance in the park.   It is a feel.  But what is that “magic” and how does Disney do it?  Continue reading “Infusing “Take 5’s” Into Your Service Model: Lessons from Walt Disney World’s Former Executive Vice President of Operations”

When Mistakes Are Made in Creative Business: To Refund or Not to Refund… Or To Rebuild a Relationship

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Photo: Tim Halberg

The mark of a great leader (or company) is not in that they never make mistakes or fall short in customer’s eyes from time to time, but in how they handle the dissatisfaction of their customers in reconciling the relationship and not necessarily just the issue.  It also involves incredible integrity and ethics to admit to having made the mistake (true industry leaders do not try and cover up mistakes) and then most importantly:  seeking to make everything right.  Continue reading “When Mistakes Are Made in Creative Business: To Refund or Not to Refund… Or To Rebuild a Relationship”