Today’s first session at 2pm PST was what I call a “Band Aid” session. Priorities. It’s the first of a series of complimentary virtual sessions I’m offering this week on my Instagram and Facebook “live” feeds addressing the hospitality industry and COVID19.
Motivation is not something you do to others. Whether or not a person chooses to feel motivated is up to them. That said, unless a leader creates the environment that team members can be motivated, it’s not likely they will choose to be motivated.
From “professional” event planners yelling at the top of their lungs to other event partners who are not performing; wedding planners taking off their shoes and running barefoot throughout the rest of the event because “that’s what they do” when their feet hurt; joining guests in drinking alcohol during the event, to a more recent jaw-dropper: a venue who invited me to host a workshop at their private location so they could promote it and not only did they not have the equipment they said they would so when I arrived I had to call my assistant who was in Los Angeles to drive up and bring me what I needed, the location had not cleaned up from guests who stayed the night before with beds unmade, trash still in place and … wait for it: dirty underwear and used feminine hygiene products left out that I had to frantically pick up before my guests arrived.
As the Farmer’s Insurance commercial says, “we know a thing or two because we’ve seen a thing or two.”
The ability to react to life-threatening or potentially physically harmful situations is a good skill to have. But I am not addressing that type of “reacting” here. I speak to the every-day issues in our personal and professional lives: issues that are constantly clamoring for our attention every time we turn around. And many that are, in fact, seemingly worthy of immediate reaction, if not downright panic.
The worst way to decide an emotional issue is emotionally. Reacting is generally based entirely on emotions in a knee-jerk response-manner. Emotions can often cloud all the practical information we need to make a decision that values others- and ourselves. Continue reading “Reacting vs. Responding”→