Welcome to the Engaging Inspiration BLOG, a gathering of written thoughts on elevated leadership, CX (customer experience), customer service, (a little PR and Marketing from time to time), as well as features of my published works, speaking engagements and experiential educational events. Oh, yes, and my gradual & magical segue over to my career with Disney.
Scroll through the posts in their order (newest at the top), or go over to “Categories” on the right of your screen —–> and look up topics of particular interest. Or, if you prefer, you can search by a particular keyword: Simply use the “search box” below “Categories” and enter your key words and see what magical articles appear in front of you.
We’ve all seen it: those who have all the paperwork to mark their brilliance, and by all counts may actually have a higher IQ number than many of us. But are they guaranteed more success in their personal and professional life as well as successful entrepreneurship because they have a gifted IQ or higher talent level alone?
I can think of countless personal stories and observations of those gifted and highly-educated professionals who did not do the hard work and consequently, have not developed themselves, their career or business to the potential they could have. They only were able to go so far. And there they remained. Conversely, I know countless less-gifted individuals who exceeded an entire industry and blazed brilliant new innovative trails because of their tenaciousness and grit.
What do a Greek philosopher, little red race car and a story born from American space lore have to do with what is playing out right now in front of the special events & hospitality industry and world? Everything.
In my mini master class “Think Different. Work Different. Evolve Different.” I inspire participants to start at a grass roots level by building a business by intentional design and reframing many assumptions that have been held so closely for so long, we don’t even know we have them. There has never been a better time during this global “pause” to get your focus more on your “how” than “when and what”, which is what so many others have laser focus on. By focusing on your “how” first, you have an opportunity to carve out a new niche for yourself and innovate.
It may be longer than we’d thought on the “return” of events and hospitality as we knew it. So what are you doing with this time that is a prime opportunity for a personal, professional and entrepreneurial renaissance?
During this approximately one hour presentation, participants will take a brief look at what was going on leading up to a landslide in the industry prior to COVID, and then take pause to reconsider all the assumptions that we have held so closely for so long, we didn’t even know we were doing it. From investigating a business built by design (and not default) to top 5 practices businesses of excellence are implementing in times of crisis, to how you know you will get through this time, the power of constructive non-conformity in business (i.e. “good trouble”) to our final words of asking better questions in order to innovate.
All the fancy marketing techniques, materials and fabulous PR in the world, coupled with actually being able to return to a new normal (some experts are predicting late 2021 now) won’t mean a thing if one doesn’t start at the foundational base and rebuild for what the new normal will be with the time being given to us right now.
As our Santa Barbara Nordstrom closed its doors for good recently, I was reflecting on my start with them. I helped open the Santa Barbara branch while I was home on college breaks and after I graduated college, returned to enjoy an experience which took me from management to their public relations & special events office. I will never forget the training I had as well as the continual reinforcement of their values for customer service. Here are a few highlights: Continue reading “Nordstrom Behind-The-Scenes Customer Service Training Highlights”→
Signature cocktails are so fun to design for each client. And we are passionate about the importance of also showcasing a gorgeous mocktail, too. Some do not drink alcohol for *many* reasons and why should they be deprived of holding a gorgeous artisanal bevvie like the others, right? 😉 Art, elegance and beauty for all. Tapping into this is hospitality.
Cheers to the family and friends who celebrate life’s most precious moments with us.
Feel and flow for event planning involves logistics (see one of our last posts Re: event layout design to maximize guest experience); but it also involves ensuring our client’s guests having a memorable time, too. It’s not just the entertainment. It’s also about a timeline that allows guests to savor the moments and wow factor we’ve created without getting bored or feeling pushed, as well as allow space for some epic joy and connection with each other . ✨✨✨ Continue reading “Event Feel & Flow Series |Timeline Reminders”→
Behind-the-scenes stories on guest experience, feel & flow + standards of excellence few may notice in event design.
Decor is essential for creating the “wow” factor visually. However, I want to talk about the *unseen* elements that are just as important as the visual wow factor in contributing to a stellar event experience.
Looking back on my career of events, the highlight of a lifetime is the joy of connection that I have crafted with each client. Someone’s title does not make them a VIP, but who they are as a human being makes them a VIP in my book. When I am fortunate enough to meet and work with a client and their family who is every bit exceptional and also happens to have a title, well, it’s extra fun.