Welcome to the Engaging Inspiration BLOG! Here you will find information on leadership excellence, communication, customer experience, education and maybe a few pot-stirring rants to shake things up a bit for the special event and hospitality partner.
Scroll through the posts in their order (newest at the top), or go over to “Categories” on the right of your screen —–> and look up topics of particular interest.
We need to talk. Thank you notes are not only not dead, they are more essential than ever. If you think it’s just “not necessary”, or that they are “outdated”, “too formal”, are a form of snobbery or worse: “take too much time”, then you are contributing directly to the world’s increasing lack of grace, malaise, misunderstandings and cry for connection. Plus it is ultimately a statement about you to all around you. Sound a bit too dramatic? Think again and wake up.
I recently saw an event professional post a photo of themselves on vacation all lounged out in a tropical location on their cell phone with the caption, “can’t stop working”, as though that were a Badge of Honor or credit to their success.
With the California economy struggling and a wedding downspend officially in full swing, it may seem that investing in one’s business is the last priority. Triply so with so many free networking and industry events available locally. However, at no time has it been more important to invest – and invest wisely– in your business development, surround yourself with experts, and build relationships and community.
What? Did she really just say that? What kind of professional is she? I can literally hear the gasps (and did hear the gasps in the room at an event at which I was speaking) when I said this.
Look, after 20+ years, 600+ weddings, 1,000+ corporate events, I’ve had my share of crisis-addicted, control-freak moments obsessing about “what if” that call was something that could make or break the event and I generally answered every single call (with or without Caller ID). I mean, what if not answering that one call doomed the event, an event partner, my client, and /or my entire branding and reputation? Let me tell you right now: amateurs dwell in fear from lack of experience and insecurity. World-class professional leaders dwell in experience, confidence, trust and the big picture. Continue reading “Why I Don’t Answer My Cell Phone On Event Days”→
While this has little to do with wedding business, it does fall under the category of hospitality, under another sub-category of “manners” with a focus on being a good guest. In our industry we are so focused on hosting the perfect event and party, but sometimes forget that being the perfect guest is equally important. Manners are not some elitist act of snobbery. Manners are based on consideration, respect and ultimately love for those around as well as oneself. I have seen too many examples of lack of awareness at private events over the last several years (a few in my own private entertaining), making it awkward for everyone, and worst of all, many hosts (including myself) do not re-invite repeat offenders, as it’s just too exhausting to have them and takes out much of the joy of entertaining. And I’m not just talking about dinner parties and large parties – I’m including many of those gatherings with one or two friends in one’s private home. Continue reading “How To Know When It’s Time To Leave a Party: 7 Subtle Hints From Your Host”→